General Terms of Sale
Effective from 1 October 2025
1. Formation of Agreement
An agreement is formed when the Client places an order with Ikkunapaikka Oy, either in writing or verbally. These General Terms of Sale apply to all projects and client relationships of Ikkunapaikka.
Any deviations from these terms must be agreed upon in writing.
By accepting an offer in writing or verbally, the Client agrees to comply with these General Terms of Sale.
Orders and offers may also be confirmed electronically (e.g. by email), and such confirmation shall be deemed binding.
A link to these General Terms of Sale is included in each invoice.
2. Prices, Discounts and Additional Work
All quoted prices are exclusive of VAT. The current VAT rate of 25.5 % will be added to all prices.
Hourly rates depend on the nature of the work:
- General additional work: €130/h + VAT
- Media-related additional work (media buying only): €90/h + VAT
Alternatively, a fixed price may be agreed upon for specific projects. The content of fixed-price work shall be defined separately. Any work exceeding the agreed scope will be invoiced according to the hourly rate in force.
Monthly retainers are agreed upon separately. The content of such monthly services shall be defined in advance, and any work exceeding the agreed monthly scope will be charged according to the hourly rate in force.
Ikkunapaikka reserves the right to charge a rush fee for urgent orders requiring same-day or next-day delivery. The rush fee is +50% of the invoiced amount.
Ikkunapaikka always strives to provide an estimate of the time and cost before starting the work, ensuring full transparency for both parties.
All working time spent on the Client’s assignment will be invoiced according to the valid price list.
Ikkunapaikka reserves the right to invoice additional costs arising from:
a) incomplete materials provided by the Client,
b) corrections or changes made by the Client contrary to the agreed scope,
c) delays caused by the Client,
d) additional proofs, print or color samples requested by the Client,
e) overtime performed at the Client’s request, or
f) other comparable extra costs within the Client’s responsibility.
Ikkunapaikka reserves the right to change recurring fees or subscription prices by notifying the Client in writing at least 14 days before the change takes effect. The Client may terminate the affected service to end on the effective date of the price change by giving written notice at least 7 days prior to the change.
Design and layout source files or intermediate versions are not automatically included in pricing. Such materials can be delivered as an additional service upon separate agreement.
Media budgets (ad spend) are primarily paid directly by the Client using their own payment methods. If Ikkunapaikka processes media payments on behalf of the Client, a 4% surcharge will be added to the total media spend.
Ikkunapaikka may grant discounts based on various criteria. Different discounts are mutually exclusive unless otherwise agreed in writing.
3. Travel Costs
Possible travel expenses and their estimated amounts are generally agreed upon during the quotation stage.
For travel by car, mileage is charged according to the valid rate. For other means of transport, actual costs will be charged unless otherwise stated in the offer.
Accommodation expenses are invoiced at cost unless otherwise agreed.
4. Invoicing and Payment Terms
Payment term: 14 days net.
Invoices are sent to the billing address provided by the Client, who is responsible for ensuring its accuracy.
Payment reminders and collection measures after the due date are outsourced to Visma Amili Oy.
Once a claim has been transferred to Visma Amili, the Client is responsible for settling payments directly with them.
Hourly work is invoiced upon completion or monthly, depending on the project.
Fixed-price work is invoiced in one installment at project start, unless otherwise agreed.
For larger projects, invoicing in two installments (50% at start, 50% upon completion) may be agreed upon.
Monthly retainers are invoiced during the first week of each calendar month.
If two or more monthly invoices remain unpaid, Ikkunapaikka reserves the right to suspend work until payment is received or a payment plan is agreed upon.
In special cases (e.g. credit risk), Ikkunapaikka may require prepayment before publication or delivery. A €15 administration fee may apply for exceptional invoicing arrangements.
If materials have been delivered but the project’s official completion is delayed for reasons attributable to the Client, Ikkunapaikka may issue an invoice 30 days after delivery for the completed portion of the work.
Any invoicing complaint must be submitted in writing within eight (8) days of the invoice date to [email protected].
Interest on overdue payments is charged at 10.5%.
Ikkunapaikka reserves the right to collect reminder and recovery costs as permitted by law and to amend payment terms when necessary.
5. Copyrights and Intellectual Property
The Client obtains ownership and usage rights to the final agreed deliverables after full payment has been received.
The Client may not transfer or resell these materials or parts thereof to third parties without Ikkunapaikka’s written consent.
Upon full payment, the Client receives full rights to all finalized materials approved during the assignment.
Design and layout source files or working versions are not automatically included; they can be provided as a separate, chargeable service.
The Client agrees to respect the creator’s moral rights.
Ikkunapaikka retains Client materials during the contract period and for 60 days after its end, unless otherwise agreed.
6. Reference Rights
Ikkunapaikka has the right to use the Client as a reference unless the Client expressly prohibits this in writing.
Ikkunapaikka may display the Client’s logo on its website and presentations during and after the collaboration, provided no confidential business information is disclosed.
7. Confidentiality
All cooperation with Ikkunapaikka is confidential.
Upon request, Ikkunapaikka will sign a separate NDA.
Both parties shall treat all non-public information as confidential for the duration of the contract and two (2) years thereafter.
8. Non-Solicitation
The Client shall not solicit or hire Ikkunapaikka employees or freelancers during or after the cooperation.
If this occurs, a recruitment fee of €40,000 will be invoiced to the hiring company.
9. Liability and Claims
Ikkunapaikka performs its work with due care and professional skill.
Any errors must be reported in writing within fourteen (14) days of delivery.
The primary remedy for an error is correction by Ikkunapaikka within 30 days.
Liability for direct damages is limited to the invoiced amount for the project.
In no event shall Ikkunapaikka’s total liability exceed the total amount invoiced for the specific project or service giving rise to the claim.
Ikkunapaikka shall not be liable for any indirect or consequential damages.
Work is subject to force majeure conditions.
Unforeseeable events such as strikes, technical failures, or other circumstances beyond Ikkunapaikka’s reasonable control release Ikkunapaikka from liability.
In case of illness or incapacity of a key person essential for the delivery of the services, the delay or non-performance shall be considered a force majeure event if substitution is not reasonably possible. Whenever feasible, a replacement person will be arranged.
Work delivery at Ikkunapaikka is not person-dependent; services are provided by the company, not by individuals.
10. Termination and Expiry of Agreement
One-off projects or campaigns end automatically upon completion.
For continuous agreements, either party may terminate the contract in writing with three (3) full calendar months’ notice.
11. Contract Termination
Either party may terminate the Agreement if the other party materially breaches it and fails to remedy the breach within 30 days of written notice.
Repeated or material delays in payment shall constitute a material breach of this Agreement.
Ikkunapaikka may terminate the Agreement with immediate effect if the Client becomes insolvent, bankrupt, or otherwise unable to fulfill obligations.
Ikkunapaikka reserves the right to terminate this Agreement with immediate effect if it becomes evident that the contracting party, its parent company, subsidiaries, owners, or key representatives are subject to sanctions imposed by the European Union or any other sanctions regime that materially affects Finnish companies or Ikkunapaikka’s ability to perform under this Agreement.
In such case, Ikkunapaikka shall bear no liability for any damages or losses arising from such termination.
12. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of Finland.
Any disputes shall primarily be resolved through negotiation.
If no settlement is reached, disputes shall be submitted to the Helsinki District Court, Finland.
In case of any discrepancy between the Finnish and English versions of these terms, the Finnish version shall prevail.
13. Assignment
Ikkunapaikka may assign this Agreement and its rights and obligations to another company, including in connection with a business transfer or corporate reorganization.
The Client may not assign this Agreement or any reserved campaign to a third party without Ikkunapaikka’s prior written consent.
14. Data Protection and Personal Data
The Client is responsible for complying with all applicable data protection and privacy legislation.
Data protection in this Agreement follows Ikkunapaikka’s Privacy Policy, available at: https://ikkunapaikka.fi/tietosuojaseloste/
15. Third-Party Services
Most services are provided by Ikkunapaikka’s own staff.
However, Ikkunapaikka may use subcontractors for specific services or products and remains responsible for their work as for its own.
Subcontractors are bound by the same confidentiality and data protection obligations as Ikkunapaikka.
Products or services may include components from third parties (such as, but not limited to, Meta, LinkedIn, Google, Snapchat, TikTok, or Pinterest), in which case those parties’ own terms and conditions apply.